FREE USA SHIPPING OVER $250 & FREE RETURNS

FREE RETURNS ON ALL WATCHES

0

FAQ

Where do you ship?

We ship almost everywhere across the globe, with the exception of China, Hong Kong, Aland Islands, and the Isle of Man.

What is your shipping policy?

First determine if your watch was a 'Ready to Ship' item or a 'Pre Order' item. If in stock, we ship Monday through Friday and most orders depart within 48 hours. All shipping dates are pending payment verification for in-stock items (please, check the product page to check the availability). Please allow 2-3 business days for your order to process before it is shipped.

How much is shipping and how long does it take for an order to be delivered?

We ship from Las Vegas Nevada, USA. Customers must pay attention to the tracking information on the page of the carrier provided with the tracking number, especially within the first 30 days of the shipment. Please contact us in case of any abnormalities.

Country Delivery time Cost (USD)
Hong Kong China, Macau, Singapore, Malaysia, Japan 15-30 business days Rates will be generated at checkout by carrier
Australia, New Zealand 10-25 business days
Rates will be generated at checkout by carrier
South Korea, Taiwan, Brunei, Cambodia, Indonesia, Philippines, Thailand, Vietnam, Laos 15-25 business days
Rates will be generated at checkout by carrier
Canada 5-10 business days
Rates will be generated at checkout by carrier
Mexico, United States (57 of 62 States) 5-20 business days
Rates will be generated at checkout by carrier
Andorra, Canary Islands, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Liechtenstein, Monaco, Norway , San Marino, Switzerland, Vatican City 15-20 business days
Rates will be generated at checkout by carrier
United Arab Emirates, Bahrain, Israel, Albania, Algeria, Antigua (Antigua & Barbuda), Argentina, Armenia, Bahamas, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia And Herzegovina, Botswana, Burkina Faso, Cameroon, Cayman Islands, Chile, Colombia, Northern Mariana Islands, Congo, Democratic Republic Of The Congo, Cook Islands, Costa Rica, Cote D Ivoire, Curacao, Dominica, Dominican Republic, Ecuador, Fiji, Gabon, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-equatorial, Guyana (British), Haiti, Honduras, Jamaica, Jordan, Kenya, Kiribati, Lebanon, Republic Of Macedonia, Malawi, Mali, Marshall Islands, Martinique, Mauritius, Micronesia, Republic Of Moldova, Republic Of Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Republic Of Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Oman , Pakistan , Palau, Panama, Papua New Guinea, Peru, Puerto Rico, Island Of Reunion, Rwanda, Saint Helena, Samoa, Republic Of Serbia, Solomon Islands, South Africa, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts (St. Kitts & Nevis), St. Lucia, St. Maarten, St. Vincent, Tahiti, Togo, Tonga, Trinidad And Tobago, Tuvalu, Ukraine, Vanuatu, Venezuela, Virgin Islands (US), Zambia, Zimbabwe, Egypt, Kuwait, Saudi Arabia, Turkey 15-25 business days
Rates will be generated at checkout by carrier
Azerbaijan, American Samoa, Angola, Anguilla, Aruba, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Cuba, Djibouti, East Timor, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gambia, Georgia, Guinea-bissau, Kazakhstan, Kyrgyzstan, Lesotho, Liberia, Libya, Madagascar, Maldives, Mauritania, Mayotte, Mongolia, Namibia, Nevis(St. Kitts & Nevis), Paraguay, Qatar, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tunisia, Turkmenistan, Turks And Caicos Islands, Uganda, Uruguay, Uzbekistan, Virgin Islands (British), Republic Of Yemen 15-25 days
Rates will be generated at checkout by carrier
Germany 15-25 business days
Rates will be generated at checkout by carrier
Austria, Belgium, Bulgaria, Cyprus, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden 15-25 business days
Rates will be generated at checkout by carrier
United Kingdom 15-25 business days
Rates will be generated at checkout by carrier

PLEASE NOTE: China - unfortunately, we are not able to ship to this location at the moment.

How can I pay for my order?

We accept all major credit cards, debit cards as well as PayPal.

Credit cards:
We accept Visa, Mastercard, American Express as well as Apple Pay via our secure STRIPE payment gateway, or major credit cards (Visa and Mastercard) via PayPal secure checkout. A PayPal account is not needed.

Debit cards:
If you'd like to pay with a debit card, you may checkout via Stripe or PayPal. For either method, your debit card need to be enabled for online and international payment (you can call your bank to confirm). Just choose your payment method and follow the instructions. A PayPal account is not needed. You may check out as a guest user.

PayPal:
You may use your PayPal balance, credit card, or debit card to pay for your order. Just click on the yellow PayPal button on the checkout page. If you have a PayPal account, enter your PayPal login information on the pop up page and if you don't have a PayPal account, choose to ‘check out as a guest’.

Afterpay, Shop Pay:
You can use Afterpay as an installment payment option, and you can shop now and pay later. You just need an existing credit card (UnionPay Cards are also accepted) and you'll be able to split the cost into interest and fee free monthly payments. For more information visit the 

How can I track my order?

We send an email with the tracking details as soon as your order leaves our warehouse. Please note that after you receive the tracking information, it can take up to 48 hours for the tracking information to show up on the carrier’s website. If in doubt, please contact support@sforcewatches.com for an order update.

I haven't received my package - what should I do?

We’re so sorry to hear that! Please get in touch with us at support@sforcewatches.com and we’ll help you out.

I’m not able to place an order. What do I do?

If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.

If you continue to face issues placing your order, please contact our Customer Care team, and one of our team members will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.

Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. If you have any further questions, please contact your bank or our Customer Care team.

Can I change or cancel my order?

Here at S-Force we are super-efficient and want you to have your watch as soon as possible. We try to process and dispatch orders as soon as we receive them, which limits our ability to cancel an order once it’s placed. Nevertheless, you could get in touch with our customer care team and we'll do our best to accommodate your request.

Will I have to pay any duties and taxes on top of my order?

You may have to. This depends on your local customs regulations. Customers are responsible for any possible duties and taxes that may be applied by customs in their countries. You can contact your local customs office for information before placing the order.

The watch I want is sold out, how can I get it?

Please contact us at support@sforcewatches.com - we may be able to give you an estimate of when the timepiece is going to be restocked. Alternatively, you can subscribe for notifications and we will email you as soon as the watch is available.

What is your return policy?

For all the information regarding our Return Policy, please visit our Returns page.

How do I return my order?

Please visit our Returns page for information on how to return your order.

I just received my order but it arrived damaged/broken/missing an item - what shall I do?

Please contact us at support@sforcewatches.com, describing the issue with the product. You can also send us good, close-up photo(s) of the product, showing the fault or a short 10 second video and our team will resolve the issue for you ASAP.

Is my watch under warranty?

Please visit our Warranty page for all the information regarding warranty of your S-Force watch.

I have just emailed you, when will I hear back?

We aim to reply to you as soon as we can - this shouldn't take longer than 24 hours on Monday-Friday.

I absolutely love your watches, where can I leave you feedback?

We are always thrilled to know our customers are happy! Please leave a review under the 'Reviews' tab